Terms & Conditions

Baggage 

All fare paying customers have a 15kg baggage limit which must be checked-in 30mins prior to departure

One small carry-on item may be taken on board i.e Handbag, Day bag or laptop bag

Items such as car seats, push chairs and bikes etc, are considered Excess baggage and are subject   to space availability on the day.

Any excess baggage not required to travel can be stored with us free of charge.

Wheel chairs travelling with the owner are free of charge. (Must be able to fold down small) Please advise Stewart Island Flights prior to travel.
 
All Excess/over-sized baggage and freight is subject to availability on the flight and may be deferred until we have space.
 

Whilst we do not charge for excess baggage, Stewart Island Flights reserves the right to limit the amount permitted as excess at check-in. Anything above this permitted amount may be considered freight, and may be subject to freight charges. Please see below for more info about freight.

 

Families and other passengers traveling as a group to a common destination may group their baggage to obtain the full benefit of baggage allowance.

 

Liability for lost, damaged or destroyed baggage is governed by the Carriage of Goods Act 1979 and is limited to a maximum of $500.

Stewart Island Flights accepts no responsibility for damage of fragile articles or perishable articles in Checked Baggage.

All baggage must be claimed by passengers on arrival at their destination. Passengers must positively identify their baggage upon claiming.

Check-In

Please observe the final check-in time shown on your E-ticket, this will avoid cancellation or reallocation of your reservation.

Freight

Freight deliveries can be made to both the Invercargill and Stewart Island check in Counters.

The items will be transported between Airports and will be held at our offices for collection by the customer. Stewart Island flights is not responsible for contacting recipients of freight.
 

Certain dangerous goods may be accepted for shipping, provided they have correct documentation and packaging, please contact us for more information.
 

Some items are not suitable for air travel due to size and/or weight combinations.  For unusual items, please call us to discuss.

All freight carried by Stewart Island Flights is carried at the owners risk


 

Infants and Children

 

Infants are defined as persons between the ages of 0 & 3 years

Children are defined as persons between the ages of 4 &14 years

 

Infants will not be allocated a seat and must travel on the accompanying adults lap utilizing the lap belt provided. Two infants may not be seated on the lap of one adult.  Evidence of age may be requested by Stewart Island Flights Staff if the infant/child’s age is in question.  Failure to provide sufficient evidence may require those to purchase a child/adult fare at check-in. 


Timetables

Stewart Island flights endeavours to carry passengers and baggage with reasonable dispatch. Times shown in schedules or elsewhere are not guaranteed, and form no part of this contract. Schedules are subject to change without notice. Carrier assumes no responsibility for making connections. Passengers must bear their own expenses arising from any cause due to over carriage and/or delay, whether of passengers or baggage.

Dangerous/Restricted Articles

Articles such as the following may not be carried in passengers Checked or Cabin baggage

- Compressed Gases (Flammable, non flammable and poisonous)
- Corrosive Materials (Such as acids, wet batteries)
- Infectious Substances
- Explosives (Fireworks and articles which are easily ignited)
- Firearms (May only be carried as checked baggage)

- Flammable liquids and solids (Such as 'strike anywhere' matches, lighter and heater fluids, flammable aerosols - this does not include aerosol cosmetics or toilet aerosols)
- Irritation Materials
- Magnetized Materials
- Oxidizing Materials
- Poisons (Not including medical prescriptions)
- Radioactive Materials

- Other restricted articles (such as mercury, or noxious materials)

- Additional Information is displayed at check-in counters and further details are available on request.
 

Security & Safety

 

The safety of our passengers and staff is paramount.  We reserve the right to refuse travel if we assess to the best of our ability that a passenger is not fit for travel, including being under the influence of alcohol or other substances.  Items considered weapons, including firearms, knives, tools and other items cannot be taken as carry-on items.


Cancellations

Cancellation of the reservation greater than 2 weeks prior to date of departure will not incur a cancellation penalty. Cancellation of a reservation outside 48 prior to the flight departure time shown herein, but within 2 weeks of the departure date will incur a cancellation fee of 20% of the applicable fare. Cancellation inside 48 hours of the flight departure time or failure to avail a flight for which a reservation is held will incur forfeiture of the fare shown herein. Any refund application must me lodged with Stewart Island Flights Office or Agent for Stewart Island Flights Services within 30 days of the date of travel shown herein.

Summarisation:


Refunds
 

To apply for a refund, please either phone us or email info@stewartislandflights.co.nz
Please advise booking number, reason for refund and contact details.  On assessment of eligibility and approval, we will process a refund. Please note all transactions are conducted in New Zealand Dollars (NZD). Due to exchange rate fluctuations, at times there may be some variance in the amounts refunded compared to the amount initially charged. Stewart Island Flights do not accept any liability for these variances or any subsequent credit card/bank charges relating to these transfers to customer's accounts.


Validity & Fares 

All tickets are valid for 12 months from the date of its original issue except as otherwise provided in the conditions of carriage of Stewart Island Flights. The fare for carriage is subject to change prior to commencement of carriage. Stewart Island Flights may refuse carriage if the applicable fare has not been paid.

The applicable fare is the fare for the flight or flights shown herein in effect on the date of carriage pursuant to the first flight coupon.

Where a fare increase has occurred since the date of original ticket issue, a ticket that has been issued without entry thereon of reservation details or that requires a change to the reservations shown thereon will be accepted for travel only upon its reissue and payment of the application fare.

Carriage hereunder is subject to:
 

- The provisions of Part II of the Carriage by Air Act 1967 and other applicable laws.

- The Carriage of Goods Act 1979.

- Applicable terms and conditions of the relevant Air Service License

- The provisions contained in this ticket

- The conditions of carriage of the actual carrier which are made hereof and are available for inspection at -the offices of the actual carrier.


Any changes to our terms and conditions will be updated 
on this page. By viewing and using this website you will be deemed to agree to these terms and conditions.

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PO Box 860, Invercargill, New Zealand | +64 3 218 9129

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Stewart Island Flights Ltd is a fully New Zealand owned and operated registered company